UPNEXTQONE SECURE ENTRY FOR YOUR TEAM

Welcome back

Sign in once. UPNEXTQ opens the right customer, event, and site workspace for your role.

Prototype identity: Jamie Morgan · Event manager
Production access will use the connected Clerk sign-in.
UPNEXTQEvent workspace
Customer admin
Red Photo Booths › NorthPark Santa
ASSIGNED WORKSPACE

NorthPark Santa

Choose a site, then open the staff tools or set up a guest-facing device.

Event manager
01OPERATEOpen Staff Workspace

Manage the live queue, guest messages, registration, and analytics.

Open staff portal →02GUEST DEVICESet Up Kiosk

Pair a tablet without entering staff credentials on the shared device.

Start kiosk pairing →03GUEST DISPLAYSet Up TV Display

Pair a browser-connected TV and keep its access limited to display mode.

Start TV pairing →
Need to configure this event?Event managers can manage branding, schedules, sites, staff access, devices, and analytics.Open Event Admin
UPNEXTQ
SHARED DEVICE SETUP

What are you setting up?

No staff password is entered on this kiosk or TV. A manager approves a short-lived pairing code from Event Admin.

NorthPark SantaSanta standby · Center Court
Site code 4826
This screen clears automatically to protect your information. Privacy · SMS Terms
NorthPark SantaRemote standby · Center Court
UPNEXTQPersonal queue status

Loading your private queue status…

Message staff

Send a question or request to the team at this location.

Remove me from the waitlist?

This gives up your current place. It cannot be restored from this page.
NorthPark SantaCenter Court · Main set

Waiting En espera

0 families total

Please return Por favor regrese

Create an event

Start with the event identity and its first operating day. Sites and detailed schedules can be added next.

Invite a team member

UPNEXTQ will email a secure invitation. Event and site roles can be additive.

Initial access

The recipient must accept using this same verified email address. The invitation does not expose internal role data in the link.

Add waiting guest

The family is already on site and will enter Waiting immediately.

Manage remaining guests

Choose what staff needs to do. Sending an update never changes a family’s queue status.

Send an update

Message Waiting, Remote, or both. This does not change anyone’s queue status.

1. Choose recipients
2. Choose or edit the message
3. Review delivery
0selected
0SMS eligible
0skipped

Sending this message does not change anyone’s queue status.

End service for selected guests

Move selected families to Unable to serve. This does not send a message.

1. Choose families

Called families may already be returning. Include them only when staff has decided service is no longer possible.

2. Record the reason
3. Confirm
0families selected

End-of-day closeout

Resolve every remaining family in one audited end-of-day action. Nothing is deleted.

1. Review the closeout
0Waiting/Remote → Unable to serve
0Called → No-show
0Returned/Serving must be resolved

No SMS is sent. Use Manage remaining guests first when families need a closing update.

2. Record the reason
3. Confirm

Edit site

Changes apply to this physical location and its surfaces.

Edit daily queue session

Remote joining closes first; guests then have one hour to arrive.

Assign event and site access

Roles are additive. Saving here changes only this event and its sites.

Event roles
Site roles

A person can have multiple roles. Removing a role here does not remove their customer account or roles on other events.

Complete my staff profile

Your signed-in account remains the verified identity. These details help teammates recognize you.

Your customer role comes from your approved account membership and cannot be changed here.